just moved in, can see the brown cable coming in from outside but there's no VM. Absolutely not. • Check the connection is tightly connected, it will make a 'click' noise. Solved: Previously, I had BT connection so I need a wall socket. Broadband. My Virgin Media App. Provides a range of audio and video signal connections. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. Account - Cable. on 27-10-2022 09:24. Virgin Media have used the Openreach socket to provide telephone services. on 01-06-2023 19:26. You need a small spanner to remove this, then push the provided connector over the exposed end. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. I’ve come to. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Hi, I need to get our Virgin Media socket moved slightly so that we can fit a new radiator. However the wall socket doesn’t have the correct connection for the cable. I don't have a virgin media wall socket and this is stressing me out. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. We would like to show you a description here but the site won’t allow us. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. The box does however have a hole in the bottom, through which i could see some. Tudor. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). However you might need to check what type of cable is used to connect the socket to the Virgin network. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Source: current tech for VM :) P. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you can get Quickstart, you can choose one of two delivery options. When your number transfers, your BT socket will go dead. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You can try push fitting the VM lead provided by VM onto either one of the two outputs of the splitter. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). QuickStart, set up and connections. Get virgin engineer to move the wall socket. 14,065. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. We would like to show you a description here but the site won’t allow us. Location. It is 1/2 in. drive and thin wall design. Customer since 1993. £12. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. No outside box - cable through the wall to inside box - very old 20 years ago. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Plug the cables into the Hub. Your number will transfer to the Virgin socket. So I can't do anything about price hikes. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Hi there I moved house with my family and we wanted to move to Virgin Media. How about using a 10m RJ11 to RJ11 telephone cable. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. The wall socket is - 5109379. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I have the old virgin media wall socket. Community Natter. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. on 30-09-2022 14:24. Don’t plug the power cable into a plug socket yet. The black twin cable (i believe it's called shotgun) has Satellite Main and Satellite Sub "F" Type connectors going in to my Samsung Smart Hub. Explain what needs to be done and book an engineer visit. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I am so sorry to hear that you seem to be missing a wall socket in the home. 3 weeks ago. The isolator has a terminator cap (marked below) fitted to the open end. Following the installation and verification of its functionality, you can browse the web or. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Connect the isolation cable. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. 01-02-2023 10:59 - edited 01-02-2023 11:00. 5 Adapter. When Virgin Media (cable) was installed over 8 years ago, a box was put on the wall outside my front door - a long piece of white cable was run through the wall and fixed around the door frame and wall in the hallway. Chris. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Adduxi. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. I ordered a broadband only package because it said I could self install the kit. on 28-10-2022 17:29. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. catia v6 user guide 2020-10-25 4/11 catia v6 user guide support dyson v6 cordless stick vacuum sv06 dyson Sep 01 2023Installing and configuring your kitMotorola MoCA 2. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 1920 "virgin media" 3D Models. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. My VM Router is is my office adjacent to hall. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. #12. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Virgin cables must only be provided by isolated sockets provided by Virgin Media. on 18-05-2022 19:55. Manage Your Account. I can only find the TV socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Getting Connected with Virgin Media is easy when you have a wall socket. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. screw the master socket back to the wall. It is actually a VM box but a very old one, even though it was still in use just over a month ago. The cable could be hidden within, or behind, furniture. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Browse Virgin Media Virgin Media. These enter my house via an air brick/vent very close to. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Click to find the best Results for virgin media Models for your 3D Printer. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. --Hub 3. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Push the red label end of the white cable, into the wall socket. Has anybody ripped thes out and not disturbed the internet phone. I’ve also just noticed that I - 5239586. It has two outputs on the left of the wall box. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. 0 Kudos. Connect the Hub’s power cable with the blue tab. Get the Hub ready by connecting the wires. *In this video I try to show how to connect a coaxial cable (tv cable) into a wall socket. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Damaged Wall socket. 2. (I did this video to help/guide new engineer as I did not find any for my self when I started. I don't work for Virgin Media. on 27-10-2022 09:24. Installation: Wall socket issue. I have my original wall box still that has the CableTel logo. Being connected to the internet is one of the most important modern essentials in 2022,. . We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. screw the master socket back to the wall. )In this video, I am showing the sta. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. 3 Kudos Reply. 1 [or 192. We're moving in a few days with Virgin and they said we need to take the super hub 2 and Tivo box with us. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. Back a step. That image is just the old landline cable, nothing to do with the Broadband . It has two outputs on the left of the wall box. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. - Ideally, I would like to install a permanent wall socket that could accept the above signals and run the cables to an "out of sight" location, at which either Sky or Virgin could be connected to the socket. I just wanted to know if it is possible to connect the HUB3 router to the HDU-200 and if yes please can somebody assi. An Ethernet cable – The. Removed before I moved in. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoVirgin will not remove them. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). If it’s damaged or not working correctly, it could be causing your internet issues. We would like to show you a description here but the site won’t allow us. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. I’ve tried calling but the people I’m connected to keep hanging up. £270 does sound way over priced for a tv aerial. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Second, you'll likely need a manned installation for your VM services. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Phone line - 5 mins. 1 and not usb 2. Back a step. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 07K; 223; 462; Natalie_L. Everything is freshly decorated and the telly, internet and TV work fine. Some of the cables hanging out the wall were cut off after the house improvements. Connect the Hub’s power cable with the blue tab. (knowledge is power) Sun 05-Jan-14 12:53:34. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Plug the cables into the Hub. on 23-10-2022 13:36. Location. Options. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. However, I do not have any of the specified wall sockets available. Click & Collect. We have a TV and broadband but no landline required. Kath_F. ) on 27-01-2023 17:22. I was never asked if I had a wall box. wall socket. Being connected to the internet is one of the most important modern essentials in 20. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 1. 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. on 05-09-2023 20:36. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. £270 does sound way over priced for a tv aerial. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. Telewest Cable Wall Sockets. I was told when purchasing the broadband and TV package that fibre was available here and already in use, so am wondering if I'm. Account - Mobile. Push the white cable (from the old Hub) into the back of the new Hub. Virgin Media; My Virgin Media; Shop; Help;. com. Then, now, I feel sad my broadband not working yet because of that. The wall socket is - 5109379 - 2. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. 3. Tudor. Screwless Faceplate. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. A non-split socket will have the sockets and screws in the middle. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. So yes, following many takeovers, this is now your Virgin Media connection. Unscrew the connector from the wall box. 0. Hi. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Very Insightful Person. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). . I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Step 3 - Label the box – a letter came with the. Stay safe online. However, I do not have any of the specified wall sockets available. Be aware it may complicate things though if you do come to order cable in the future. My Virgin Media Hub 3 just came in but realised need a socket wall installed. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I’ve received my QuickStart package to find I do not have a compatible wall socket. Re: No VM wall socket / wall socket damage. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Dave. The wall box may be branded with the logos of an old cable TV company (not VM). You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. socket. com and book a technician. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. The Openreach sockets do not work for Virgin Media. Always assuming the cable will reach to the BT junction box of course. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. wi-fi. Happy to pay the money for it, if it could be arranged please. • Plug the power supply into a mains socket. The wall socket has a thick plug bit. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. I recently purchased my first home and have been taking a look at the VM cabling to the property. Next, connect the power cable. Stay safe online. There are 10 types of people: those. Installing and configuring your kitNo wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. I received myquickstart pack yesterday. Account - Cable. You can also identify a split socket looking at the side. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. --. I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. Switched. Failing this. Connect the Hub’s power cable with the blue tab. . Browse Virgin Media Virgin Media Community. The wall box may be branded with the logos of an old cable TV company (not VM). It is easier to decorate without wires and boxes so I would like to hear your expe. Don’t plug the power cable into a plug socket yet. 4. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . I have only got one rectangular shaped white socket (Shown as below) but it seems old. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. I need to arrange for an engineer. @tiger_1310 wrote: Having a mare with Virgin Media. Please help. . Thanks, Megan_L 32,846. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Options. I'm a Very Insightful Person, I'm here to share knowledge. The Stream remote. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. The wall box may be branded with the logos of an old cable TV company (not VM). However, rather than the cabling then entering. I got my Virgin Media hub yesterday but I do not have a Virgin Media socket. Remove the connector cable. Delivery 7 days a week. It should be free of charge. Went outside and there appears to be nothing on the other side (maybe removed). if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. 1 1. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. on 30-12-2022 13:33. Very poor advice. Old house and new house different wall sockets. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. You can also check for a loose cable as not all properties have a socket. the box should be inside your house. Upon connecting however, I got flashing red lights. on 08-01-2023 20:46. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Some cable types can only be used in specific sockets, so check your instructions. Get the Hub ready by connecting the wires. 23/04/17 - 06:45 #6. Got my virgin media self install kit but I don't have a virgin socket. A second telephone is plugged into a wall socket downstairs with the Virgin number. When I proceeded to set up my Hub 3 I quickly realised that. That is a rooftop aerial outlet for Freeview TV. It has two outputs on the left of the wall box. I can only find the TV socket. 6 dB and should ideally have a terminator cap on the unused connection). I don't intend to become a Virgin Media customer and would like this cable removed if possible. Hi All I’m new here. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Get virgin engineer to move the wall socket. We would like to show you a description here but the site won’t allow us. Plug into the Hub. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Tudor. But I have no Virgin Media Wall socket in my - 5339557. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. No outside box - cable through the wall to inside box - very old 20 years ago. . u just run a long cable from the box inside to whatever room u want. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 19 minutes ago. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. #2. Vonage 2nd line. There must have been a previous installation or you would not have been offered a self install. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. on 12-01-2023 10:45. The box and cables may have been removed by the previous occupiers. Gradually increase the force until the. on 17-03-2023 15:18. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I’m having the exact same problem. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Switched On Families. cheshire_man. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Pop the power cable into a nearby plug socket, and turn it on. Plug into the wall socket. 1. . Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Back a step. #2. Installing Virgin Media broadband on the first time . No, any cables within the house can be touched as much as the householder wants to touch them. Is installing a newer hub, an old hub, phone broadband & TV, we have you covered. But what I can't figure out based on the research so. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Last edited: 21 Jul 2010. Sorry to hear of the install delay caused by the wall sockets missing. In your Stream kit you’ll find everything you need to get the Stream box up and running. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. As in coaxial head and thin cable tail? Not sure if that exists/would work. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Business, Economics, and Finance. I recently purchased my first home and have been taking a look at the VM cabling to the property. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. I can only find the TV socket. Vicky. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Reply. Awful first impressions of Virgin Media. Options. VM has to 'switch' you to do that. $109 at Amazon. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. • Connect the power supply to the back of the new box, then switch on at the wall. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. In response to Llfamily. Joining in Options. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. Re: No Wall Socket for Quickstart. Re: No virgin media wall socket. How about using a 10m RJ11 to RJ11 telephone cable. The first thing is to start making alternative arrangements for your internet connectivity. For more information please visit:Options. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I unscrewed it and there is a male isolator inside the box.